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What to do if you're experiencing certain login errors

There are some instances where you may not be able to sign into Office or other applications that are not related to a bad password. In these cases, you may have a work or school account associated with your machine.

NOTE!

This also applies to personal accounts. PLEASE do not sign into personal OneDrive, email, or Office accounts on a school device!

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Fixing the Account Error

Click the START BUTTON

 

Start typing “access work or school”.

 

When ACCESS WORK OR SCHOOL appears, click OPEN

 

If there are ANY accounts listed, delete the account.
PLEASE NOTE THE SCREENSHOT: the item with a briefcase (connected to CRHS AD domain) cannot be deleted, and shouldn’t be. DELETE ALL OTHER ACCOUNTS LISTED

 

Close the settings panel and log back into your Office application or Outlook

Restart your computer


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